At Providence Software Solutions, we provide a full digitization service as well as preventative fraud measure through technology.

Contact Info
35 Western Service Road
Woodmead, Sandton
info@providencesoft.co.za
+27 (0) 11-802-0722 | +27 (0) 11-656-2033

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At Providence Software Solutions, we provide a full digitization service as well as preventative fraud measure through technology.

Contact Info
35 Western Service Road
Woodmead, Sandton
info@providencesoft.co.za
+27 (0) 11-802-0722 | +27 (0) 11-656-2033

Learn More

Follow Us

Infrastructure Support

Our applications management team is available to talk in person during office hours and on hand through our telephone helpdesk allowing you to monitor your support request as well as add any additional detail.

Overview

Providence offers a comprehensive approach to enterprise IT, including integrating business analysis, planning, budgeting, operational support of data centers and networks, desktop support, and application development. We offer a balance between technical expertise and business acumen to help achieve complete integration while staying on task and within budget.

Our experienced team aligns business processes with IT infrastructure to maximize productivity. We evaluate the impact of emerging technologies and standards to ensure the highest quality IT solutions while maintaining business continuity of infrastructure components.

Solutions

The Scope of Our IT Infrastructure Support Services

IT Consulting
  • IT consulting Analyzing existing IT infrastructure components.
  • Defining IT infrastructure problems and designing a mitigation plan.
  • Setting IT infrastructure improvement objectives.
  • Designing a new infrastructure or its components (including cloud).
  • Determining technologies to introduce to the IT infrastructure or to migrate it to the cloud.
IT infrastructure administration and troubleshooting
  • User administration
  • Software configuration.
  • Software updates.
  • Troubleshooting.
  • Finding and resolving root causes of incidents.
IT infrastructure monitoring 24/7
  • Setting up and configuring monitoring tools.
  • Providing reports on resource consumption and the performance of IT
  • Automating the ticketing process to promptly solve the issues revealed during monitoring.
IT help desk
  • L1 user support.
  • L2 tech support.
  • L3 advanced tech support (requiring code-level fixing).
IT infrastructure enhancement
  • Planning and designing changes and expansions of the IT infrastructure.
  • Implementing changes either on our own or in collaboration with your in-house team.
  • Delivering training and release notes to the changed IT infrastructure for your IT support team.
Cloud migration
  • Drawing up a migration plan, including risk management.
  • Configuring cloud infrastructure.
  • CI/CD configuration in the cloud.
  • Workloads and app migration.
  • Cloud infrastructure optimization for cost reduction.
IT infrastructure compliance
  • One-time/regular compliance assessment with industry standards (HIPAA, PCI DSS, GDPR, etc.).
IT infrastructure cybersecurity
  • Vulnerability assessment.
  • One-time/regular (quarterly, annually) penetration testing.

Assurance

Assuring smooth operations - enabling high performance

We offer end-to-end management of mission critical infrastructure following a service-oriented approach, thus delivering seamless IT support to our clients. Our specialized technical expertise and standardized procedures ensure minimum downtime and optimal use of server, network and users equipment. By ensuring smooth operations and enabling high performance, we leverage our clients’ IT infrastructure as a strategic asset.

Our Clients

Solutions

How we resolve your issues

At Integrove we believe that every business is unique, and that’s why your business requires unique solutions. That’s why we go above and beyond for our clients in the following ways:

  • Design: We tailor your support solutions directly to you. There’s no one size fits all.
  • Transition: We ensure that your business process flows smoothly.
  • Operations:We maintain system documentation, ensure knowledge transfers and training, identify risks, and many more.
  • Continiuty:We strive to continiously improve your support services so you can focus on running your business.

Our Clients